"A small leak can sink a great ship."
– Benjamin Franklin
Regardless of how tight a ship you run, if your organization is doing anything at all in this environment, it's nearly impossible to achieve 100% avoidance of all adverse issues, especially if your organization is more than a few close-knit people. Of course you want to minimize the potential for adverse occurrences, but when they do arise, it's important that the organization take prompt decisive action in response. Failure to do so can extend and even aggravate a crisis and the negative fallout from it.
Fashioning the right response to an adverse event requires the organization to first have accurate facts about what happened and why. Additionally, the mere fact that an organization conducts a full and proper investigation into a matter can also help reduce liability exposure, administrative fines, aggression from regulatory enforcement agencies, and harmful public relations exposure. Moreover, in many issues, it's not always a matter of what's true and what's false; it's a matter of what you can prove. When your organization experiences adverse events, Edmond Murray can help you conduct effective internal investigations that may help your organization minimize the resulting damage and prevent similar recurrences.